Digital Experience
I am currently leading the Digital team as we create end to end e-commerce experiences allowing users to select products, checkout, free trials, and renew. We make it easy for our customers to self-serve: pay bills, track orders, Help & Support, Training, manage users, and authentication. We build reusable micro-experiences between Digital and TR products so that our customers can move fluidly through the TR eco-system. We work with product, customer to cash, and customer support teams to refine service design and operations.
DIGITAL
Find and Learn
8 templates. Endless possibilities. One consistent customer experience.
Our Find and Learn templates power the top of the funnel — helping customers discover the right products and solutions from their very first interaction. Designed to scale across categories, geographies, and languages, these 8 templated solutions give content designers everything they need to launch fast and look great, no matter the discipline or market.
DIGITAL
Plans and Pricing
Accelerate time-to-market with our standardized Plans and Pricing templates—engineered to support rapid deployment of product offerings across regions, languages, and currencies.
Designed for consistency and flexibility, these templates empower content authors to publish accurate, compliant, and customer-ready pricing pages—without requiring technical support or custom development.
Scale smarter. Launch faster.
THOMSON REUTERS
Trials
Our standardized Trials template streamlines the path to engagement, enabling content authors to quickly launch new product pages without additional design or development effort.
Each Trials page is built for consistency, compliance, and performance—seamlessly capturing customer intent and routing submissions directly into Salesforce for efficient follow-up. With pre-integrated forms and scalable architecture, new products can go live faster, ensuring a smooth, reliable experience across geographies, languages, and business units.
From launch to lead capture, our templated approach reduces time-to-market and maintains brand and data integrity—every time.
DIGITAL
Cart and Checkout
Our Cart and Checkout templates are built to scale — handling any product type, any currency, any language, and the countless edge cases that come with selling globally. From physical goods to print materials and eBooks, customers get a consistent, confidence-inspiring checkout experience every time.
One reusable template. Zero compromises.
DIGITAL
Product + Partner Training
Our Product and Partner Training hub gives users a clear, guided path to getting the most out of our suite of products. Through a mix of articles and videos, learners can move at their own pace — whether they're getting started for the first time or going deeper on advanced capabilities.
Powered by Kaltura and Docebo, the experience is built to scale alongside our growing product portfolio and partner ecosystem.
DIGITAL
Self-Service Portal
Self-Service portal includes
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User Management
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Billing and Payments
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Guest Pay
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User Management
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Subscriptions (Renewals)
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Trouble Tickets
DIGITAL
Help and Support
Provide users with immediate access to trusted guidance through our integrated Help and Support experience. Designed to be intuitive and comprehensive, it offers searchable resources—including articles, FAQs, troubleshooting steps, and product tips—so users can quickly find answers and resolve issues independently.
Seamlessly embedded across our digital platforms, Help and Support reduces friction by delivering contextually relevant assistance directly within the workflow. Whether onboarding, navigating complex tasks, or resolving technical questions, users gain confidence through timely, accurate, and easy-to-access support.
Built for self-service. Focused on productivity.
DIGITAL
Communities
Thomson Reuters Communities is made of open and closed communities. Closed communicaties are closed based user requests. Users must request to join these communities and also must be a customer of Thomson Reuters.
DIGITAL
Our print templates are engineered to support the efficient production and distribution of high-quality printed materials across geographies and formats. Designed for consistency and compliance, these templates power physical publications—including reference books, practice guides, and legal treatises—distributed through official channels and partner bookstores worldwide.
We support print operations and bookstore networks across the United States, Canada, the United Kingdom, Australia, New Zealand, Asia, and emerging markets—ensuring reliable availability, regional accuracy, and brand integrity wherever printed resources are needed.
From content finalization to global fulfillment,
DIGITAL
Enterprise Profile
Enterprise Profile is meant to be a hub for users to manage their account profile information, security information, (email, password), and Two-factor authentication methods. In the future, it will contain account management currently included in Account Experience.